User Support
OmniMail public capped beta. Free tier with no automatic charges.
1. Contacting Support
For assistance with connection configuration, bug reports, or account inquiries, email our support team at:
Inquiries are received and managed directly through our domain support mailbox hosted on iCloud Mail. Ruslan Bakirov handles inquiries personally.
2. Working hours and response times
During the free public capped beta, support operates on weekdays from 10:00 to 18:00 Moscow Time (MSK).
We aim to respond by the next business day, but response times are not guaranteed. No financial compensation or service credits apply.
3. Support Correspondence
Resolved support conversations are deleted manually 90 days after resolution. Privacy and security requests are handled individually; this period does not define retention for those case records. Account deletion does not automatically delete correspondence in iCloud. Contact us to request its removal.
4. Service Status
Live availability and incident updates are posted on our status page: https://status.omnimail.tech.