Troubleshoot mail and MCP connections
No beta access
After signing in with Google, complete registration and accept the policies. If the beta is full, you can join the waitlist. If enrollment is unavailable for another reason, contact support.
Google blocks Gmail connection
Do not bypass Google's warnings. Give support the exact error code without your email address, tokens or message contents. App verification and Google Workspace administrator restrictions can affect access.
iCloud or Yandex rejects the password
Check the mailbox address, username and app password. Yandex must allow IMAP access. After an app password is revoked, create a replacement with the provider and update the OmniMail connection. Do not disable TLS verification.
The client cannot see accounts or tools
Check the server address and that you signed in to the right OmniMail account. Make sure the mailbox is connected and the client is not blocked. If access expired or was revoked, prepare reconnection in OmniMail and start a new connection in the client.
Timeout, partial result or limit
A partial result does not mean the other mailboxes are empty. Check the named failing account, request less data, and respect any retry or quota-reset time in the error. For reads, repeat only the failed part after addressing the cause.
A message or attachment reference expired
Search again and use the new message identifier. Temporary cache and staged-attachment access lasts ten minutes; retrieve or stage the attachment again. Do not treat an old reference as a permanent link.
The send outcome is unknown
Do not immediately ask the AI to send again: the provider may have accepted the message. Check Sent mail and, if needed, confirm receipt with the recipient. Absence from Sent alone does not prove delivery failed. Contact support if you need help.
Check status or ask for help
The status page covers OmniMail's public components; it does not establish the availability of your mail provider or individual mailbox.
Include the time and time zone, provider and client names, attempted action and a sanitized error code. Do not send passwords, tokens, message headers, bodies or attachments.